Terms of Use

Terms & Conditions – Couples

Last Updated: 5th March 2024

Thank you for using wedissimo!

Introduction

These terms and conditions (‘Terms’) set out our agreement with You about how You use our Website wedissimo.com (‘Website’) and make bookings through our Website.  Please note, if You are one of our wedding supplier partners offering services to couples via the Website (‘Suppliers’), We have separate terms and conditions which govern how such Suppliers offer their services through our Website, which are available here.  The Website is owned, operated and managed by Wedissimo Ltd (‘We’, ‘Us’, ‘Our’ or ‘wedissimo’) whose registered office is 124 City Road, London, UK, EC1V 2NX, a company formed under the laws of England with registered company number: 14853914. Throughout these Terms We use the word ‘You’ to refer to the individual using the Website, or where an individual represents a corporate entity, that corporate entity, and the term ‘Your’ shall be construed accordingly.

Acceptance

By using the Website, including by browsing on our Website, You agree to be bound by these Terms.  You may be provided a means of click accepting these Terms, and even where You have not clicked to accept the Terms, Your continued browsing and use of the Website shall be sufficient conduct to show Your acceptance of these Terms.  If You do not agree to these Terms, You should not use the Website.

Data Privacy & Cookie Policy

These Terms also incorporate our Data Privacy Policy, and We and You agree to be bound by their terms.

Your use of the Website

You may use the Website for Your own personal use only.  That means You can view the Website, cache and print data, information and content (collectively ‘Content’) from the Website only for Your own personal use and not for any commercial use, or to be shared with any other person.  We provide features to allow You to share links to pages on the Website (for example via social media) with Your partner or friends.  The Content on the Website remains the copyright and intellectual property of wedissimo and our Suppliers and licensees, and You must not do anything that would interfere with that.  That means You cannot download images, video or other Content or post any Content on another platform or Website, or distribute Content to any other person, or use Content for any purpose whatsoever other than Your own use of the Website or as set out in these Terms.  

Our Rights to Protect the Community

In order to protect wedissimo, Our Suppliers and licensees, and other users of the wedissimo Website, We reserve the right to suspend or block Your access to the Website (including by blocking Your IP address, or contacting Your internet service provider to block Your access), or suspend, block or cancel Your Website Account, in each case where We think it is reasonable to do so in Our sole discretion.  We may edit Your account details at Our sole discretion.  Additionally, You must not use the Website:

• in any way that may impair the usual operation, performance or availability of the Website;
• in any way that is unlawful or fraudulent;
• to harass, bully, insult, intimidate or humiliate any person;
• to transmit or publish Content which is libellous or maliciously false, or otherwise seek to defame any person;
• to transmit any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• to transmit any Content that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
• to transmit any Content which is blasphemous, obscene or indecent or which may otherwise promote hatred or discrimination;
• conduct any systematic or automated collection of Content without Our express written consent
• to upload terrorist Content or extremist Content; 
• to post any link to any website or web page without Our written permission;
• to infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right of another party;
• be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory.to upload any Content that You do not have the rights to upload; or
• to transmit or publish any Content that is untrue or misleading.

Our role

Our Website is a marketplace, and We provide You with the ability to book Suppliers for Your wedding directly through the Website.  When You book a Supplier’s services, or purchase a Supplier’s products, through the Website, then You have an agreement directly with the Supplier and not with wedissimo.  Our role is simply that of an intermediary introducing You to the Supplier and coordinating the payment and booking of the relevant services or purchasing the relevant products.  If You have a complaint or issue with any Supplier whose services You have booked, or whose products You have purchased, on Our website, You should seek to resolve these issues with Your Supplier in the first instance.  That said, in order to protect You and the community, wedissimo may seek to offer You with customer support where a Supplier has cancelled Your booking, is ill or otherwise unable to attend a booking as planned as set out below.  You may contact wedissimo support to help resolve any issues You have, however We will not act as a mediator between You and a Supplier.  You have no direct contract with Us for the supply of wedding services and/or the purchase of goods made across Our Website, and You shall not hold Us liable in any way for a Supplier’s poor performance or non-performance.

Your Agreement with Wedding Photographers

Where you book a Supplier’s services through Our Website (“Your Supplier”), You have a direct contract with Your Supplier for their provision of services to You.  Individual Suppliers may have their own terms and conditions within their listings, or You may agree these, together with any specific requirements You have, directly with Your Supplier either before You book, or after booking.  However, unless You agree otherwise with Your Supplier, You will not own the copyright of any images, video, or raw files that Your Supplier creates in their performance of any wedding photography or videography services to You.  Instead, You will own any printed or published images or video, and the rights to use any digital images provided to You by Your Supplier for Your own personal use. If You want to publish any images or video created by Your Supplier, You will need their prior permission to do so.  We would also encourage You to provide a warm meal to Your Supplier if they will attend all, or a significant portion, of Your wedding day, and You should budget accordingly, and seek advanced feedback from Your Suppliers on any allergies or food preferences.

If You have particular image shots or requirements that You would like Your Supplier to create during Your wedding day (for example particular group shots, or staged shots, or requirements around privacy during the ceremony), You should make sure that You discuss these requirements with Your Supplier well in advance of Your wedding to ensure You and Your Supplier are aligned, and to avoid any disappointment.  You should ensure that You choose a Supplier whose work and style You are happy with, as it is likely that they will produce work in a similar style for Your wedding.

Booking Wedding Suppliers through Wedissimo

We accept payment on behalf of Our Suppliers, and then disburse payment to the Suppliers once they have performed the services or delivered the products to You.  In order to book wedding photography services, You will need to pay an advanced payment (“Deposit”) as a fixed percentage of the total booking value.  We currently require a Deposit of between 8.75% and 18.75% of the total booking value.  Depending upon how close You make Your booking to the date of Your wedding, the Deposit will remain refundable for up to 30 days, in accordance with the cancellation policy set out below.  We will take a further payment for the remaining balance (81.25% of the total booking value) within 35 days of the date of Your wedding, or the date upon which You have booked Your Supplier’s services, if different (collectively “Your Event Date”).  If We are unable to collect payment (e.g. because Your payment method is declined) within 35 days of Your Event Date, We will seek to take payment via another method.  If We are unable to take payment via another method within 30 days of Your Event Date, Your booking will be treated as cancelled by You in accordance with Our Cancellation Policy below.  If You book Your Supplier for a date which is less than 31 days away, You will be required to pay the total booking value of the booking to secure Your Supplier, and this will not be refundable.

We receive all Your Payments on behalf of Our Suppliers into a segregated client account managed by a third-party payment gateway. These funds are held separately from Wedissimo assets and are released to Our Suppliers promptly after Your Event Date.

In some instances, Your Supplier may have adjusted their bookings settings so that they have the ability to accept or reject a booking.  Your booking is therefore only made, and Your contract for the provision of services is only confirmed, once Your Supplier accepts Your booking.  You will receive an email notification when this happens.  In the unlikely event that Your Supplier does not accept Your booking, You will receive a prompt refund.  If You did not pay a Deposit at the time that You made a booking, You will need to pay the Deposit within 48 hours of Your Supplier accepting Your booking.

Cancellation Policy – Cancellations by You

When You book services from Your Supplier via Our Website, You accept and agree to the cancellation policy set out below in addition to any terms and conditions that Your Supplier may apply to Your booking.

• Cancellation Within 30 Days of Booking: In general, where You cancel Your booking for any reason (or no reason) within 30 days of the date upon which You make that booking You shall receive a full refund of the Deposit less any Service Fees.  The only exception to this is that You will not be entitled to any refund of the Deposit, the Service Fees, or the remaining balance for Your booking where you seek to cancel Your booking and Your Event Date is within 30 days.

• Cancellation After 30 Days of Booking: In general, if You cancel Your booking after 30 days, You will not be entitled to receive a refund of Your Deposit, or the Service Fees, but You will not be obliged to pay the remaining balance.  The only exception to this is that You will not be entitled to any refund of the Deposit, the Service Fees, or the remaining balance for Your booking where you seek to cancel Your booking and Your Event Date is within 30 days.
• Cancellation Within 30 Days of Your Event Date: You will not be entitled to any refund of the Deposit, the Service Fees, or the remaining balance for Your booking where you to cancel Your booking and Your Event Date is within 30 days. 
• Non-Payment of Remaining Balance: Where We are unable to take payment for the remaining balance of Your booking and Your Event Date is within 30 days, Your booking will be cancelled and You will not be entitled to any refund of the Deposit, or the Service Fees.

The Service Fees of 3% of the Deposit, and 3% of the remaining balance, are non-refundable in any circumstances.

If You wish to make a change or a cancellation to a Booking, You should contact Us as soon as possible on [email protected] to inform Us of Your new requirements.

If You wish to change Your Booking, this may, in some cases be considered to be a cancellation of Your booking and the cancellation policy set out above will then apply at the discretion of Your Supplier. Any changes You make less than 48 hours before Your Event Date will be treated as a cancellation, other than with the explicit approval of Your Supplier.

Cancellation by Your Supplier – Our Cancellation Guarantee

In the unlikely event that Your Supplier cancels Your booking, You will be offered the choice of a refund, or a replacement Supplier in accordance with this paragraph.  Where We are able to do so, and provided we have at least 24 hours’ notice from Your Supplier, wedissimo will offer You with an alternative Supplier of similar quality (“Replacement Supplier”) at Our discretion who is available on Your Event Date.  Where a Replacement Supplier’s fees are more than the fees charged by Your Supplier, You will not be required to pay any additional fees.  Where a Replacement Supplier’s fees are less than the fees charged by Your Supplier, You shall receive a refund of the difference.  If Your Supplier cancels and We are unable to offer You a Replacement Supplier (provided We have at least 24 hours to find one), You will receive a full refund from Your Supplier, and We will also pay You an additional amount equal to the total booking fee for Your booking as a goodwill gesture towards Your honeymoon.  In any event, We will try really hard to find You a suitable Replacement Supplier.  Where You accept a Replacement Supplier, You will have a direct contract with that Replacement Supplier, and should discuss any specific requirements with that Replacement Supplier.  Our role will remain that of an intermediary introducer, even in the event we offer You a Replacement Supplier.

Cancellations Due to Events Beyond a Party’s Reasonable Control

A booking may be cancelled due to an event which is beyond the reasonable control of Your Supplier, for example: extreme weather conditions, government actions, war, terrorism, riots, strikes, epidemics or pandemics, and acts of God. Where this happens, the cancellation policy above no longer applies and You will not be entitled to any refund and the cancellation terms above shall not apply. Neither You nor Us shall be in breach of this agreement nor liable for failure to deliver services or for a delay in the provision of services if and to the extent that such delay or non-delivery is due to such an event. That said, where Your Supplier is unable to attend Your wedding due to their ill-health, or an event beyond their reasonable control, wedissimo will use Our commercially reasonable endeavours to find You a replacement Supplier of comparable quality, where there is sufficient time to do so.

User Account

You may register an account with Our Website by creating a user ID, or by logging in via a social media or other third party login.   You must not use Your account or user ID to impersonate any other person, and You must keep Your password confidential. If You become aware of any disclosure of Your password You must notify Us in writing immediately.  You remain responsible for any activity on Our Website from Your Account, or arising out of any failure by You to keep Your password confidential.  We may hold You liable for any losses arising out of Your failure to maintain the confidentiality of Your password or login credentials, and You shall hold Us harmless from any losses arising out of such a failure.

Disintermediation

We are committed to providing a transparent and fair platform for couples and wedding suppliers to interact.  You must not make any attempt to bypass or circumvent the Website’s platform to conduct transactions outside the Website with any of the wedding suppliers whose products or services are listed on the Website (“Disintermediation”).  The Website provides a secure and convenient platform for booking and promoting wedding services, and any attempts to conduct transactions outside the Website undermine the integrity of Our service. 

In particular, You may not:

1. share personal contact details, such as email addresses, phone numbers, or social media profiles, within the Website’s messaging system or public listings; 
2. encourage or direct other users to complete transactions outside the Website;
3. circumvent the payment methods offered on the Website; or
4. communicate or negotiate terms outside the Website’s messaging system.

If We detect any form of Disintermediation, We may take the following actions:

1. You may receive a warning advising You of the consequences of Disintermediation;
2. Your account may be suspended pending further investigation;
3. repeated or egregious violations may result in the permanent termination of Your account without prior notice; and
4. in cases of intentional or significant Disintermediation that causes harm to Us, we may pursue legal action to protect Our interests.

If You suspect or come across any form of Disintermediation on the Website, please report it immediately to Our support team. We appreciate Your cooperation in maintaining the integrity of Our Website.  

We may monitor Your communications with any wedding suppliers made on or through the Website to ensure Your compliance with these Terms.  Where we are concerned that any communications made through the Website may be in breach of these Terms, we may edit, block or delete communications.

We are not responsible for any transactions conducted outside the Website. Engaging in Disintermediation may lead to potential risks, including fraud, loss of funds, cancelled bookings or no-shows.  We are unable to offer any support for bookings made outside of the Website. We strongly advise all users to conduct transactions solely through the Website’s provided channels.

Your Content

Where You transmit or publish any Content on Our Website (“Your Content”), You shall ensure that You have all necessary rights to do so.  You shall not publish or transmit any Content for which You do not have the necessary rights.  You shall grant Us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, fully sub-licensable (through multiple tiers) licence to use, reproduce, store, adapt, publish, translate and distribute Your Content in any existing or future media and to reproduce, store and publish Your Content on and in relation to this Website and any successor Website, including on Our social media pages and other third-party publications to promote wedissimo, this Website, our Suppliers, or otherwise.

You hereby waive any ‘moral rights’ You may have in Your Content to the maximum extent permitted by applicable law; and You warrant and represent that all other moral rights in Your Content have been waived to the maximum extent permitted by applicable law.

You may edit and remove Your Content where We provide such functionality.  We do not guarantee that we will publish, or keep published, any of Your Content, and we reserve the right to edit, suspend or delete Your Content where we have reasonable grounds to do so.

Reviews

We value the opinions and experiences of Our community. We encourage You to share Your thoughts and reviews about the services You have booked on Our website. However, We also want to maintain a fair and respectful environment for everyone. By using Our Website and contributing reviews, You agree to abide by the following review Terms. 

• Honest and Constructive Reviews: We welcome honest and constructive reviews that provide valuable insights to other users. Please make sure Your reviews are based on Your genuine experiences and are relevant to the product or service being reviewed.
• No Offensive or Inappropriate Content: We will not tolerate reviews containing offensive, abusive, profane, or discriminatory language. Keep Your feedback respectful and considerate of others.
• No Spam or Promotional Material: Reviews should not be used as a platform for promoting Your own business, website, or any other commercial activities. Please refrain from including promotional links or any irrelevant content.
• Original Content Only: Ensure that Your reviews are original and not copied from other sources. Plagiarised content will not be allowed.
• Privacy and Personal Information: Do not share personal information, such as full names, addresses, phone numbers, or email addresses, in Your reviews. Protect Your privacy and the privacy of others.
• Appropriate Language: Use language that is appropriate for all audiences. Refrain from using explicit or inappropriate language.
• Avoid Conflicts of Interest: If You have any affiliations with the product or service being reviewed, disclose it in your review. Transparency is important to maintain the credibility of your feedback.
• Moderation and Removal: wedissimo reserves the right to moderate and remove reviews that violate these Terms or for any other reason at our discretion. Removal may occur without prior notice.
• Dispute Resolution: If You have a complaint or concern about a review, please contact Our support team. We will investigate and take appropriate actions as necessary.
• Responsibility for Content: By submitting a review on Our Website, You acknowledge that You are solely responsible for the content You provide. We take no responsibility for the accuracy or legitimacy of user-generated content.

Reporting Abuse, Intellectual Property Infringement or Defamation

Our Website contains a lot of Content from third parties, including Suppliers, and certain user-generated content (for example reviews).  Where You are concerned that any Content that is made available on Our Website violates any applicable laws, is abusive or in breach of these Terms, infringes Your intellectual property rights or the intellectual property rights of a third party, or is defamatory or libellous, You should let Us know by writing to Us at [email protected]. 

Limitations and exclusions of liability

Where Our Website and the information and services on Our Website are provided free of charge, We will not be liable for any loss or damage of any nature. Where We have charged You a transaction fee, Our liability to You shall in no event exceed the amount of that transaction fee.  We will not be liable to You in respect of any losses arising out of any event or events beyond Our reasonable control, or in respect of any loss or corruption of any data, database or software, or in respect of any special, indirect or consequential loss or damage.  

Our Website and services are provided on an ‘as-is’ basis, and we cannot guarantee that the Website will work as intended, or will always be available, and We reserve the right to suspend or discontinue the Website at any time without notice.  Whilst we endeavour to provide information from reliable sources, we cannot warrant or represent as to the accuracy or completeness of any information and data which is made available on Our Website, nor that such information or data is up to date. 

We will not be liable to You in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

The exclusions in this section of the Terms shall not apply to the extent a claim results from death or personal injury arising out of Our negligence, or to fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.

Indemnity

You hereby indemnify Us, and undertake to keep Us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Us to a third party in settlement of a claim or dispute) incurred or suffered by Us and arising directly or indirectly out of (i) any breach by You of any provision of these Term; (ii) Your use of Our Website; or (iii) any Content that You transmit or publish on the Website.

Third Party Websites

We may include links to other Websites owned and operated by third parties. We have no responsibility for the Content of such third party Websites.  We have no control over third party Websites and their Contents, and We accept no responsibility for them or for any loss or damage that may arise from Your use of them.

Trademarks

“Wedissimo” and the “w” logo are trademarks or service marks of Ours.  All other trademarks on Our Website are the property of their respective owners and, unless stated otherwise in these Terms, We are not affiliated with any of the holders of any such rights.  All rights in such trademarks are reserved.  You shall not use Our trademarks without our written consent, nor seek to register any of Our trademarks or any confusingly similar marks anywhere.

Variation

We may vary these Terms at any time in our sole discretion, by posting any new Terms at this Website address.  We are not required to provide You with any notice of such variations, nor do such variations require Your consent.

Assignment

You agree that We may assign, transfer, or sub-contract our Our rights and/or obligations under these Terms.

You may not without Our prior written consent assign, transfer or subcontract any of Your rights and/or obligations under these Terms without Our express written permission.

Severability

If any part of these Terms is found to be invalid or unenforceable, it won’t affect the validity and enforceability of the rest of these Terms. The other parts will still remain in effect and fully enforceable.

Waiver

If We decide not to enforce a particular right or provision stated in these Terms at any given time, it does not mean We are giving up that right permanently. We can still choose to enforce it in the future if We wish to do so.

Third Party Rights

A contract under these Terms is for Our benefit and Your benefit, and is not intended to benefit or be enforceable by any third party.  A person who is not a party to the Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision in the Terms.

Entire Agreement

These Terms contain the complete understanding and agreement between You and Us. The Terms supersedes any prior oral or written agreements, discussions, or understandings regarding the same subject matter. 

Law and Jurisdiction

In case any disputes or legal issues arise concerning these Terms, or their formation or validity, You and We each agree that the courts in England and Wales have the exclusive jurisdiction and authority to resolve these matters. The laws of England will govern the interpretation, validity, and enforcement of these Terms.